pb88 Privacy Policy

Introduction

Welcome to pb88, Bangladesh's trusted online casino and sports betting platform. At pb88, we understand that your personal data is valuable and deserves the highest level of care. This Privacy Policy has been prepared to give you a transparent and thorough understanding of what information we collect, why we collect it, how it is used, and the safeguards we put in place to protect it at every stage.

By accessing or using the pb88 platform — including our website, mobile interface, and any associated services — you acknowledge that you have read and understood this Privacy Policy and that you consent to the practices described herein. This policy applies to all users located in Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you do not agree with any part of this policy, we respectfully ask that you discontinue your use of our platform.

Information We Collect

To operate safely, fairly, and effectively, pb88 collects specific categories of personal information from users who register and interact with our platform. The types of information we may collect include, but are not limited to, the following:

• Identity information: full name, date of birth, gender, and nationality as required for account verification and age confirmation (21+ requirement strictly enforced).
• Contact details: email address, phone number, and residential address, used for account management and customer support.
• Financial data: deposit and withdrawal transaction records, preferred payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and account balance history — never full card numbers or mobile banking PINs.
• Technical data: IP address, device type, operating system, browser type, session duration, and page interaction data collected automatically when you use our platform.
• Gaming activity data: game history, betting records, wager amounts, bonus usage, and responsible gaming settings you configure on your account.

We collect this information only when you voluntarily provide it during registration or transactions, or when it is generated automatically through your use of our platform. We do not collect sensitive personal information such as religious beliefs, political opinions, or biometric data.

How We Use Your Information

The information we collect from pb88 users is used for clearly defined and legitimate purposes. We do not use your data in ways you would not expect or that fall outside the purposes stated in this policy. Specifically, your information is used to:

• Create and manage your pb88 account, verify your identity, and confirm you meet the 21+ age requirement applicable in Bangladesh.
• Process deposits and withdrawals through supported payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintain accurate financial records.
• Deliver customer support, respond to inquiries, resolve disputes, and keep you informed about the status of your account and transactions.
• Personalise your gaming experience, including game recommendations, bonus offers, and platform features tailored to your activity on pb88.
• Detect and prevent fraud, money laundering, and other illegal activities, ensuring that pb88 remains a safe and fair environment for all players.
• Comply with legal and regulatory obligations, including record-keeping requirements and cooperation with lawful requests from competent authorities.

Data Sharing and Disclosure

pb88 does not sell, rent, or trade your personal information to any external party for commercial gain. We may share your data only in the following limited and controlled circumstances:

• Service providers: trusted third-party vendors who support our platform operations — such as payment processors, identity verification services, and cloud hosting providers — who are contractually bound to handle your data securely and solely for the purposes of delivering their service to pb88.
• Legal compliance: when required by law, regulation, court order, or at the request of a lawful government or regulatory authority, pb88 may disclose information to the extent strictly necessary to comply with that obligation.
• Fraud prevention and security: information may be shared with anti-fraud organisations or law enforcement agencies where there is reasonable suspicion of criminal activity, fraud, or a serious breach of our terms.

In all cases where data is shared with third parties, pb88 ensures that appropriate data protection agreements are in place and that the receiving party upholds standards consistent with this Privacy Policy.

Payment Data and Financial Privacy

pb88 takes the protection of your financial information extremely seriously. When you make a deposit or request a withdrawal using methods such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your transaction is processed through secure, encrypted channels. We do not store your full mobile banking credentials, card numbers, or PINs on our servers. Only transaction reference identifiers and amounts are retained for internal record-keeping purposes.

All financial records associated with your pb88 account are accessible only to authorised personnel on a strict need-to-know basis. Our payment operations team undergoes regular training and is bound by confidentiality obligations. Any suspicious financial activity is flagged by our internal monitoring systems and investigated promptly to protect all users.

Cookies and Tracking Technologies

pb88 uses cookies and similar tracking technologies to enhance your browsing experience, maintain session security, and gather anonymised analytics about how the platform is used. Cookies are small text files stored on your device and do not identify you personally on their own. We use the following types of cookies:

• Essential cookies: required for core platform functionality such as keeping you logged in during a session and securing your account access.
• Analytical cookies: anonymised usage data that helps us understand which pages are most visited, how users navigate the platform, and where we can improve the experience.
• Preference cookies: remember your settings and choices — such as language preference and game category selections — so that the platform behaves consistently across visits.

You may adjust your browser settings to refuse or delete cookies at any time. Please note that disabling essential cookies may affect the functionality of certain platform features. We do not use cookies to serve third-party advertisements or to track you across external websites.

Data Security Measures

Protecting your data from unauthorised access, loss, or misuse is a core operational responsibility at pb88. We implement a comprehensive set of security measures that operate at multiple layers of our platform infrastructure. These include 256-bit SSL encryption for all data in transit, secure server infrastructure with access controls, regular security audits and vulnerability assessments, multi-factor authentication options for account access, and real-time fraud monitoring systems active 24 hours a day, 7 days a week.

While we implement robust technical and organisational safeguards, no system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, pb88 will take immediate steps to contain the incident and notify affected users as soon as reasonably practicable in accordance with applicable data protection standards.

Your Data Rights

As a pb88 user, you have specific rights regarding the personal data we hold about you. We respect these rights and will honour any valid request you make in relation to them. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you, which we will provide within a reasonable timeframe.
• Right to rectification: if any of your personal data held by pb88 is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to erasure: subject to our legal obligations, you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was originally collected.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: where technically feasible, you may request that your personal data be provided to you in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days. In certain circumstances, such as where a request is manifestly unfounded or where legal obligations prevent immediate action, we may need to decline or delay a response — and we will explain our reasons clearly when this occurs.

Data Retention

pb88 retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. Account data is typically retained for the duration of your active account plus a reasonable period thereafter to satisfy any legal, financial, or regulatory record-keeping obligations. If you close your pb88 account, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law.

Transaction and gaming activity records may be retained for longer periods where required by financial regulations or anti-money laundering obligations. When data is no longer needed, it is securely destroyed using methods that prevent recovery or reconstruction.

Children's Privacy and Age Restriction

pb88 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register, access, or use our platform in any capacity. If we become aware that personal data has been collected from a person under 21 without appropriate consent, we will take immediate steps to delete that information and close the relevant account. Parents and guardians are encouraged to use parental control software and to monitor online activity to prevent underage access to gambling platforms.

Changes to This Privacy Policy

pb88 reserves the right to update or amend this Privacy Policy at any time. Any changes will be reflected by updating the 'Last Updated' date at the top of this page. Where changes are material — meaning they significantly affect how your data is used or your rights under this policy — we will make reasonable efforts to notify registered users via the email address associated with their account prior to the changes taking effect.

Your continued use of the pb88 platform after any changes to this policy have been posted constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Contact Us About Your Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, please do not hesitate to reach out to our support team. We are committed to resolving all privacy-related queries in a timely and professional manner.